Features of Customer Relationship Management (CRM) Module
Customer is the king of any businesses especially important for manufacturing, wholesale, retails, services and distribution businesses. ERP2ALL provides a 360° view of all your customers across sales, marketing, customer service and support. CRM module is extremely helpful to:
- Build strong relationships with prospects (LEADS, OPPORTUNITY) and customers;
- Create effective marketing campaigns, comparing costs against planned budget;
- Manage your contacts and sales pipeline;
- Deliver outstanding and better customer service;
- Support call centre capabilities with instantly traceable information from knowledge Base
- Robust KPI reporting with dashboard for faster and efficient decision making.